Frequently asked questions
Here you will find the general questions about working with us, quotes and the steps involved. Technical questions about panels, batteries, turbines or monitoring are answered on the page for each solution, which we link to in the second part of this page.
General questions
What does working with you involve, from the first conversation to the quote?
We start with a conversation about your consumption and about your home or property. We analyse the bills and the roof, explain the possible options, then prepare a quote broken down by component. If the project calls for it, we also arrange a site visit.
What information do I need to send you to get a quote?
It helps to know your town or village, a recent bill or your monthly consumption in kWh, the type of roof and which way it faces, a few photographs and what you want to achieve: drawing less from the grid, backup during a power cut, or both. You do not need to have all the details from the start.
Do you publish prices?
We do not publish fixed prices, because they depend on consumption, on the roof, on the components chosen and on the configuration. The quote gives the cost of each component, so that you can compare.
How long does it take to receive a quote?
It depends on how complex the project is and on the information you send us. At the first conversation we give you a realistic timeframe for your case.
What warranties does the equipment have?
Warranties depend on the manufacturer of each piece of equipment and on the conditions in the quote. We state them component by component before you order, so that you know exactly what is covered and for how long.
Are permits or approvals needed?
In general, yes: connecting a system to the grid involves steps with the distribution operator, and in some situations (shared roofs, protected buildings) other consents are needed as well. The rules change, so we check the current framework for each project. We do not provide legal advice.
Can I start with a small system and extend it later?
Yes, if the system is designed for it from the start: an inverter sized with some headroom and a structure that allows panels or batteries to be added. See extending in stages.
Do you also work with small businesses and smallholdings?
Yes. Workshops, small commercial premises and rural households with outbuildings have different consumption and roofs from those of a house, and the sizing takes that into account. See the kits for smallholdings.
What if I do not have a suitable roof?
There are alternatives: mounting on the roof of an outbuilding, or on ground-mounted structures if the land allows. Sometimes the best answer is not to install anything for now and to start with consumption monitoring.
How often does a system need maintenance?
Photovoltaic systems have few moving parts and usually need periodic inspections, plus cleaning of the panels when necessary. The details are on the page about photovoltaic panels.
Questions by topic, answered on each solution’s page
Each question below links to the full answer on the relevant solution page.
Photovoltaic panels
- How many photovoltaic panels do I need?
- Can I use photovoltaic panels in winter?
- What happens when there is no sun?
- Is a battery necessary?
- How long does a photovoltaic system last?
Energy storage batteries
- Is a battery necessary?
- How long can a battery power the house during a power cut?
- Can a battery be added to an existing system?
- What does usable capacity mean?
Photovoltaic kits
Hybrid photovoltaic systems
- What is a hybrid inverter?
- Does a hybrid system work during a power cut?
- Can I start without a battery and add one later?
- What is the difference between hybrid and on-grid?
Residential wind turbines
- Is a wind turbine worth it for a house?
- Is a turbine noisy?
- Can I mount the turbine on the roof?
- Can it be combined with photovoltaic panels?
Solar hot water systems
- What is the difference between photovoltaic panels and solar thermal panels?
- Does a solar thermal system work in winter?
- What is a solar cylinder?
- Can it be integrated with my boiler?
Fireplace with a heat exchanger
- Can I heat the radiators with a fireplace?
- Do I need a buffer tank?
- Can it be combined with my existing boiler?
- What is the efficiency?
Energy monitoring from your phone
- Can I monitor output from my phone?
- Can I see the household’s consumption?
- Do I need an internet connection?
- Will I get alerts?
Energy independence
- Can I become completely independent of the grid?
- What is the difference between self-consumption and independence?
- What if I only have a limited budget?
Solar systems with batteries
- Can a battery be added after the panels are installed?
- What is DC coupling?
- Does a battery make sense if I do not have power cuts?